Front Office Management for hospitality
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Description
This front office management course equips new hospitality employees with essential skills and knowledge to handle front office operations effectively, enhance guest experiences, and ensure smooth hotel functions. Key topics include hotel operations, reservation processes, guest services, rate structures, front office accounting, revenue management, night audits, communication skills, technology integration, operational planning, and performance evaluation.
Curriculum
- 12 Sections
- 29 Lessons
- 10 Days
Expand all sectionsCollapse all sections
- 1. Functions and Roles of Front Office Operations4
- 2. The Reservation Process4
- 3. Guest Service and Rate Structures3
- 4. Front Office Accounting1
- 5. The Hotel Revenue Cycle3
- 6. The Night Audit and Duties3
- 7. Communication Skills in Front Office4
- 8. Technology and Communication Systems3
- 9. Planning and Evaluating Operations1
- 10. Evaluation of Front Office Functions3
- Quiz2
- finish0
Instructor
cpj-college
308 Students70 Courses
Reviews
Price
Free
Level All levels
3 students
Duration 10 days
29 Lessons
Language English
Certificates Yes
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